Call Center Support
Free Up Your Business Phone Line
It’s a simple process
Perfect Call Center Integration
Sales processed as if call agent is at your office
Customer calls your business
We route the call to call center
Sale processed to your POS with routed customer # and store # (if more than 1)
Your store provides the service or product
Call Center Support
Free Up Your Business Phone Line
It’s a simple process
Perfect Call Center Integration
Sales processed as if call agent is at your office
Customer calls your business
We route the call to call center
Sales processed to your POS with routed customer # and store # (if more than 1)
Your store provides the service or product
Two scenarios how call centers can work for you
We work with both
In-house call center (your employees) – Usually best for one to five locations or people who want to maintain total control. The call center can be in one location or their homes. With this scenario your stores and call center are on the same phone system so the system can make intelligent decisions so you choose when to staff the call center.
Out-sourced call center (not your staff) – Same tight integration, same detailed reports and call recording with the ability to overflow back to the stores. We work with multiple call center providers – CallForce, Kanekt365 and others.
Most out-sourced call center have a minimum number of locations they are willing to work with, due to the need to have enough traffic to have dedicated agents, but this varies.
Benefits of Call Centers
Lower labor cost
As much as 50% reduction in labor hours to answer calls (for larger groups, say 10 locations or more).
Higher average ticket
The staff is focused on calls only and wearing headsets. Trained to always ask for the upsell. Result is as much as $3 to $4 higher average ticket!
Fewer mistakes
If you’re unsure about the customer sale, you can reference back to the recording.
Lower Noise Level
How annoying are the constantly ringing phones on a Friday evening? Imagine your business without ringing phones.
Lower "body count" in the business
If you are required to operate with lower staff during the pandemic, you can shift people to another location or their homes.
Real time displays and reports
You can see at a glance how it is going for the entire call center.
Make the switch to PhoneCloud
If you have any interest in call centers, please contact us to discuss.
Make the switch to PhoneCloud
If you have any interest in call centers, please contact us to discuss.