We know restaurant phone systems

Your phones keep working when the cable goes out a storm hits the rush starts

IP phones, A.I. order taking, cellular backup, and text messaging on one bill: from $90 a month, plus equipment. No annual contract.

0%network uptime
$0high volume
0POS systems supported
One router with two internet inputs. Normally the wired circuit is active and cellular is on standby; when the wired circuit is cut the router switches to 4G or 5G, and the IP phone, the point of sale and incoming orders carry on unaffected. Running on wired Cellular standing by Switched to cellular In under one second Wired internet ACTIVE DOWN Cellular 4G / 5G STANDBY ACTIVE Router IP phone POS Orders keep landing
Caller ID and order history integrates into your POS
Adora Arrow Basis FoodTec FuturePOS Heartland HungerRush InTouch LineSkip Microworks PDQ Precision Pulse SelbySoft Shift4 Skytab Speedline SpotOn ThrivePOS Adora Arrow Basis FoodTec FuturePOS Heartland HungerRush InTouch LineSkip Microworks PDQ Precision Pulse SelbySoft Shift4 Skytab Speedline SpotOn ThrivePOS
Start here · pick your path

One location or many?

This is a fork, not a filter. Choose the branch that matches how many stores you run, everything below changes to match it, and you can switch back at any time.

Showing the one location branch. Pick “Many locations” to see the multi-unit route.Showing the many locations branch, including the enterprise sections. Pick “One location” to go back.

For single locations

Four things that increase your orders

  1. A Peplink router watches your wired circuit and switches to 4G or 5G the moment it drops. Card payments, online orders and phone calls keep running. Measured uptime across the fleet is 99.995%. Standalone backup starts at $35 a month, or $110 as your primary internet.

    Read the full detail page
  2. Caller ID and order history push straight into your POS, so the guest's ticket opens before you say hello. Twenty-plus systems are supported, including ThrivePOS, HungerRush, Speedline and Adora. If yours is not on the grid, ask: the list is longer than the logos we show.

    Read the full detail page
  3. Direct carrier routing, no shared numbers and an auto attendant that answers on the first ring. Time-of-day routing sends calls where staff actually are. Call recording, on-hold loops and upsell messages come standard. Plans run $90 to $155 a month including cellular backup internet, with no annual contract.

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  4. The assistant pulls the caller's order history from your POS and greets them by name. Competing systems read a script slowly, treat every caller as a guest and run 5-8% error rates. Ours takes the order, upsells and hands off cleanly when a person is needed.

    A.I. order taking available for specific POS systems. Please ask if your POS is supported.

    Read the full detail page
End of the one-location path

Running more than one store?

The multi-unit route swaps in fleet-wide controls, chain campaigns and parent-level reporting.

For multi-unit operators

Run all stores from one screen

Hours, greetings, hold music, campaigns and reporting across every store you own, from one screen.

One control bar set to all 142 stores, with a single push updating every store tile at once: Columbus, Cleveland, Toledo, Dayton, Akron, Canton, Findlay, Lima, Newark, Elyria, Marion and 131 more. APPLY TO All 142 stores Midwest Airports Push once ColumbusClevelandToledoDaytonAkronCantonFindlayLimaNewarkElyriaMarion+131 more Greetings · hours · hold music · campaigns
  1. Greetings, hold music, business hours and holiday closures for 500 locations, changed once and pushed everywhere. Close the whole group for a holiday from a single screen, or target an arbitrary set of stores. Individual owners keep their own access without seeing the rest of the fleet.

    Read the full detail page
  2. Build one message template with replacement variables, then run it against a named customer list across any group of stores. Each message personalises to the local store name, number and order link. Texts send from the store's existing phone number, so guests recognise who is contacting them.

    Read the full detail page
  3. Call volume, missed calls, average answer time and campaign results roll up across the group, then break down per store. Compare markets, spot the location that keeps missing calls at dinner, and export what you need. Reporting is available to corporate and to individual owners separately.

    Read the full detail page
  4. National Campaign Registry brand and campaign registration is handled for you, including the opt-in verbiage most POS checkout flows cannot carry. Branded opt-in pages and QR codes are generated per store from one template. Opt-outs process automatically, so STOP, HELP and RESUME never reach your staff.

    Read the full detail page
Single screen

Set it once. Deploy it to a hundred stores.

Managing locations one at a time is where the operating day disappears. Greetings, call flows, hold music and holiday hours are changed once, then land wherever you point them; the whole chain, one region, or any grouping of stores you decide to make.

Chain control
Apply toAll 142 storesMidwest regionAirport group
  • Main greetingHoliday v3Push
  • Call flowDinner routingPush
  • Hold musicBrand loop 2Push
  • Holiday hoursClosed Jul 4Push
Illustration of the customer portal - not a live control panel.
Who sees what

Corporate sees everything. Store owners keep their keys.

Access follows the org chart instead of fighting it. Nobody has to choose between central control and letting an operator run their own store.

Parent level · corporate

Full visibility, full reach

Store level · owner or GM

The access they actually need

Chain-wide campaigns

One campaign. Forty stores. Forty local messages.

Write it once as a template with replacement variables. Every store’s own name, phone number and ordering link drop in automatically, and the message sends from that store’s number so the guest gets something local, not a corporate blast.

Template

Hi! {{store_name}} has your usual ready to order. Tap {{order_link}} or call {{store_phone}}.

Segment: active customers, last 120 days
Columbus, Sawmill

Hi! Sawmill has your usual ready to order. Tap ord.txt.food/sawmill or call (614) 555-0117.

Cleveland, Detroit Ave

Hi! Detroit Ave has your usual ready to order. Tap ord.txt.food/detave or call (216) 555-0142.

+ 38 more stores

Each personalised from the same template, sent from its own local number.

Run it against the list you want
Active customers, last 120 days
Opted-in text club members
Lapsed since spring
Any list you keep
Parent-level reporting

One view of phones and campaigns, across the whole organization

Phone system performance and SMS return in the same place, in real time, rolled up for corporate, and broken out for whoever runs the store.

Group PerformanceLast 7 days · 142 stores
Calls answered38,412+4.1%
Missed calls612-18%
Avg answer time3.4s-0.6s
Messages sent96,750+12%
New opt-ins4,208+9.3%
Campaign revenue$184,900attributed
Store ranking
Illustration. Reporting is delivered inside the customer portal.
End of the many locations path

Just the one location?

The single-location route drops the enterprise material and gets straight to pricing, reliability and POS support.

0Network uptimeMeasured across the cellular backup fleet
0Sales liftCase study: one location, six months of SMS win-back
0Higher average ticketCall-centre-answered orders vs in-store
Caller ID into your POS

The ticket opens before you say hello

Inbound numbers are matched against your POS so the order history is on screen when the call connects.

An inbound call is matched against the point of sale while it is still ringing. The ticket begins empty, then fills with the caller's name, their order history and their usual order before the call is answered. Incoming call Matching the number against your POS Matched, ticket open Before your staff says hello Inbound call (614) 555-0148 RINGING CONNECTED Ticket #4471 Waiting for the match… Maria L. 3 previous orders USUAL 2 × large, extra cheese · pickup Send to kitchen Matched before the second ring
POS integration

Supported POS systems, caller ID pushed into all of them

Order history and caller ID land in the POS you already run. Don’t see yours? Ask — we support more than we show.

Adora
Arrow
Basis
FoodTec
FuturePOS
Heartland
HungerRush
InTouch
LineSkip
Microworks
PDQ
Precision
Pulse
SelbySoft
Shift4
Skytab
Speedline
SpotOn
ThrivePOS
More...
A.I. order taking

Ours takes the order. Theirs reads a script.

The assistant is tied to your POS, not to a generic script. It knows the caller, the menu and the upsell.

Their side

Competing A.I. ordering

Our side

PhoneCloud A.I. ordering

The router at the store takes two inputs. Normally the wired circuit is active and cellular is on standby. When the wired circuit drops, the router switches to 4G or 5G in under a second and card payments carry on without interruption. Wired circuit healthy Cellular armed, not carrying Circuit dropped Cellular carrying the store Wired circuit ACTIVE DOWN Cellular 4G / 5G STANDBY ACTIVE Router at the store SWITCHOVER <1s failover Nothing downstream notices POS · card payments
Cellular backup

Failover in under a second, automatically

A Pepwave router watches the wired circuit and switches to 4G or 5G the moment it drops.

Under the hood

Watch the circuit fail, and nothing happens

A Pepwave router watches the wired circuit and switches to 4G or 5G the moment it drops. Card payments and online orders keep flowing.

Wired circuit
online
Cellular 4G / 5G
standby
Orders landing
uninterrupted
<1sfailover, automatic
Text.Food

Text from the number they already know

Messages send from the store’s existing phone number, so guests recognise the sender instead of a shared short code.

7:41
YRYour Restaurant(614) 555-0148

Thanks for ordering with us! Show this text for 15% off your next pickup order. Reply STOP to opt out.

Delivered · read in 4 minutes

90%read within 10 minutes
Why text

Texts get read. Email waits.

A text is read within minutes of landing, 90% of them inside ten. Email sits in a promotions tab until somebody goes looking for it. When you are trying to fill tonight’s covers, that gap is the whole campaign.

Text message
90% read in 10 min
Marketing email
read when found

Text read-rate measured across Text.Food sends. Email shown for shape of the comparison, not as a published figure.

Text.Food toolkit

Everything between the guest and the next order

Order and delivery status, sent automatically

Order received, in the kitchen, out for delivery, arriving now. The updates guests would otherwise tie up a line to ask about — sent before they think to call.

Branded opt-in pages, hosted for you

Plenty of operators cannot edit their own site or POS checkout to carry the legal opt-in wording. We host a branded page at your own address that carries it properly, so campaign registration goes through instead of stalling.

One-click opt-in QR codes

Box-toppers, table tents and wall signs, generated per store from one template. Download as PNG or PDF, or send them straight to our printing partners and have them arrive at the store.

Compliance you do not have to think about

Brand and campaign registration with the National Campaign Registry is handled for you. STOP, HELP and RESUME are processed automatically, so nothing lands on a manager mid-service.

After order surveys

After an order taken the system can send a survey "How was your experience today?" with buttons ranging from poor to excellent (or whatever you want). Poor links to "please let us know how we can do better", excellent links to "please give us a review". Drive 5-star reviews while getting in front of flaming.

Table tentPNG · PDF
Box topperPNG · PDF
Wall signPNG · PDF
Or skip the printer run

Send the whole set to our printing partners and have it delivered to each store.

Pricing, in the open

No annual contract. Ever.

Equipment additional. Extra extensions $10 a month each. Router purchase or rental quoted per model.

Small volume location

$90/month

Including cellular backup internet.

Medium volume

$120/month

Including cellular backup internet.

High volume

$155/month

Including cellular backup internet.

Example: a medium to high volume pizza restaurant — high phone traffic.

Cellular backup

$35/month

Standalone failover for an existing circuit.

Router purchase or rental additional.

Text messaging

$40/month

Standalone SMS, no phone system required.

A2P 10DLC registration handled for you.

Questions we get at the booth

The short answers

Three plans by call volume: $90, $120 or $155 a month, each including cellular backup internet. Cellular backup on its own is $35 a month, standalone text messaging $40. Extra extensions are $10 a month each. Router purchase or rental is quoted per model.

No annual contract unless you choose to rent equipment instead of purchase outright.

20+ POS systems are supported, including ThrivePOS, Arrow, HungerRush, Speedline, Adora, Microworks, SelbySoft, FuturePOS, FoodTec and Precision. Caller ID and order history push straight in. Ask us about your system, the list is longer than the grid.

A Peplink router watches the wired circuit and switches to 4G or 5G the moment it drops, in under a second. Card payments and online orders keep flowing. Measured uptime across the cellular backup fleet is 99.995%.

No. A2P 10DLC registration is handled for you, and opt-outs are processed automatically on every campaign.

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